How can we help?

Check something suspicious

If you received a suspicious text, call, email, website, payment request, investment offer or message, GuardianScam can help you work through it.

One full free check for visitors, with no credit card needed.

I think I'm being scammed right now

• Stop communicating with the person for the moment.
• Do not send more money.
• Do not share verification codes or passwords.
• Do not install software at their request.
• If money or accounts may be involved, contact your bank or payment provider directly using a trusted number.
• Where appropriate, contact law enforcement or the relevant authority. GuardianScam is not an emergency service.

I already sent money

• Contact your bank, card company or payment company immediately.
• Explain that the payment may be fraudulent and ask what recovery or dispute options exist. Recovery is not guaranteed.
• If you shared credentials, change affected passwords through the official site or app and secure the relevant accounts.
• Keep screenshots, receipts, names, phone numbers, emails and transaction information.

Someone asked me for a verification code

• Do not share a verification or security code with someone who contacted you unexpectedly.
• If they claim to represent a bank or company, end the conversation. Independently contact the organization using an official number or website you found from a trusted source.

A bank/company contacted me

• Caller ID, logos, names and email addresses can sometimes be imitated.
• Contact the organization yourself through a known official source. Do not rely on a number, link or address supplied by the unexpected caller or message.

I clicked a suspicious link

• Stop entering information and close the page. Clicking alone does not tell us whether harm occurred.
• If you entered a password, change it from the official site or app, not from the suspicious link.
• If you entered banking or card information, contact your financial institution directly.
• Monitor the relevant accounts for activity you do not recognize.

I gave someone remote access to my computer or phone

• Disconnect from the remote-access session.
• Remove unrecognized remote-access software where you can do so safely. If you are unsure, get help from a trusted professional.
• Change affected passwords using another trusted device.
• Contact your bank or payment providers directly if financial information or accounts may have been involved.

Subscription help

Personal: $4.99/month. Family: $8.99/month. Family covers the payer plus up to five people with separate private accounts.

1. Sign in and open Settings.
2. Find Your plan to see your plan and renewal or end date.
3. If you pay for the subscription, select Manage plan and payment. Stripe's secure customer portal opens, where you can change your plan, update your card, see receipts or cancel.

Subscriptions renew monthly until cancelled. Cancellation stops renewal, with access continuing until the current paid period ends. If another person includes you in their Family plan, that payer manages the subscription.

If your last payment failed, check the warning in Settings and update your card through Manage plan and payment.

Account help

• Sign in with your email and password, or choose Google if that is how you access your account.
• Create an account with your email and password or Google. If asked, confirm your email using the message sent to you. Creating an account is separate from choosing and paying for a plan.
• Forgotten password: a password-reset option is not currently available on the sign-in page. If you use Google, manage access through Google. If you cannot get into your account, and you are able to sign in another way (for example with Google), contact GuardianScam Support from your account and we will help where possible.
• Sign out: open Settings and select Sign out.

Privacy questions

You choose what information to submit for a check. GuardianScam also handles account, payment-status and usage information, and optional protection features use limited supported signals. It does not secretly read all your calls, messages or apps. Read the policy for the full details.

Terms

Need more help?

Send GuardianScam Support a message and check your account for the reply.